Welcome to Zarasana Labs. These Terms of Service ("Terms") govern your access to and use of our website, services, and products (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.
1. Acceptance of Terms
By accessing or using our Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes acceptance of the modified Terms.
2. Services Description
Zarasana Labs provides web development, design, and digital product services including but not limited to:
- Custom website design and development
- Web application development and engineering
- User interface and user experience design
- Technical consulting and strategy
- Maintenance and support services
- Performance optimization and technical audits
The specific scope, deliverables, timeline, and pricing for each project are defined in a separate Statement of Work or project proposal agreed upon by both parties.
3. User Responsibilities
When using our Services, you agree to:
- Provide accurate, complete, and timely information as requested
- Respond to communications and requests within reasonable timeframes
- Provide necessary access, credentials, and resources for project execution
- Review deliverables and provide feedback within agreed timelines
- Make timely payments according to agreed payment terms
- Use our Services only for lawful purposes and in compliance with all applicable laws
- Not attempt to gain unauthorized access to our systems or Services
- Not use our Services to transmit harmful, offensive, or illegal content
4. Intellectual Property Rights
4.1 Our Intellectual Property
All content, materials, designs, code, graphics, logos, trademarks, and other intellectual property displayed on our website or created by us remain our exclusive property unless otherwise specified in a project agreement. You may not copy, reproduce, distribute, or create derivative works without our express written permission.
4.2 Client-Provided Materials
You retain ownership of all materials, content, and intellectual property you provide to us for use in your project. By providing such materials, you grant us a non-exclusive, worldwide license to use, reproduce, modify, and display them solely for the purpose of delivering the agreed Services.
4.3 Project Deliverables
Upon full payment for a project, ownership of the final custom deliverables (excluding pre-existing frameworks, libraries, and third-party components) transfers to you as specified in the project agreement. We retain the right to showcase the work in our portfolio unless otherwise agreed.
4.4 Third-Party Components
Projects may include third-party software, libraries, frameworks, or components that are subject to their own licenses. You are responsible for complying with the terms of such third-party licenses.
5. Payment Terms
5.1 Fees and Pricing
Project fees are outlined in the Statement of Work or proposal provided to you. Pricing is based on the agreed scope and may be structured as fixed-price, hourly, or milestone-based depending on the project.
5.2 Payment Schedule
Unless otherwise specified, payment terms for projects typically require:
- An upfront deposit (typically 50%) before work begins
- Milestone payments as specified in the project agreement
- Final payment upon project completion and before final delivery
5.3 Late Payments
Payments are due within the timeframe specified in the invoice (typically 7-14 days). Late payments may incur interest charges and may result in suspension of work or Services until payment is received.
5.4 Scope Changes
Changes to the agreed project scope may result in additional fees and timeline adjustments. Any scope changes will be documented and agreed upon in writing before implementation.
6. Project Timeline and Delays
We will make reasonable efforts to meet agreed project timelines. However, timelines are estimates and may be affected by factors including:
- Delays in receiving client feedback, approvals, or materials
- Scope changes or additional requirements
- Technical challenges or unforeseen complexities
- Third-party dependencies or service issues
We will communicate any expected delays promptly and work to minimize their impact. We are not liable for damages resulting from reasonable project delays.
7. Warranties and Disclaimers
7.1 Service Warranty
We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards. We will correct any material defects in deliverables reported within 30 days of project completion at no additional charge.
7.2 Disclaimer of Warranties
Except as expressly stated, our Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We do not guarantee specific results, rankings, conversions, or business outcomes from using our Services.
8. Limitation of Liability
To the maximum extent permitted by law, Zarasana Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, arising from or related to our Services.
Our total liability for any claims arising from or related to our Services shall not exceed the total amount paid by you to us for the specific Services giving rise to the claim.
9. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the project. This obligation survives termination of the Services.
Confidential information does not include information that is publicly available, independently developed, or disclosed with permission.
10. Termination
10.1 Termination by Client
You may terminate Services at any time by providing written notice. You will be responsible for payment of all work completed up to the termination date, plus any non-refundable expenses incurred.
10.2 Termination by Us
We may terminate Services immediately if you breach these Terms, fail to make timely payments, or engage in conduct that we reasonably believe is harmful or unlawful.
10.3 Effect of Termination
Upon termination, all licenses granted by us to you will immediately cease, except for rights to completed deliverables that have been fully paid for. Provisions that by their nature should survive termination will remain in effect.
11. Indemnification
You agree to indemnify, defend, and hold harmless Zarasana Labs and its officers, directors, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our Services
- Your violation of these Terms
- Materials or content you provide to us
- Your violation of any third-party rights
12. Dispute Resolution
In the event of any dispute arising from these Terms or our Services, both parties agree to first attempt to resolve the matter through good faith negotiation. If negotiation is unsuccessful, disputes may be resolved through mediation or binding arbitration as mutually agreed.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Zarasana Labs operates, without regard to its conflict of law provisions.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
15. Entire Agreement
These Terms, together with any project-specific agreements and our Privacy Policy, constitute the entire agreement between you and Zarasana Labs regarding the use of our Services and supersede all prior agreements and understandings.
16. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
Zarasana Labs
Email: contact@zarasana.com
We will respond to your inquiry within 7 business days.
These Terms of Service were last updated on February 25, 2026. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.